MS21919WDE13

Trisha Hawkins and her team at Military Fasteners are absolutely incredible. We do a lot of Government and Military work and due to this there are a ton of restrictions with what products we can use. I called Military Fasteners (MF) with an extremely HOT request. Trisha was able to source those part numbers, tell me they were in stock and ready to ship. I ordered these on a Wednesday at 4:00pm. They shipped the same exact Wednesday, we received that weeks Friday, even though we were guaranteed Monday/Tuesday. Trisha - THANK YOU! Trisha's Team - THANK YOU! I will only be ordering my military hardware from you all.

I placed this order late at 4:15 over the phone, 15 minutes past the cut off time.(Which rarely happens) It was critical for us to get the sparkplugs as a customer had called me and scheduled to bring his plane in the next day to have all his plugs replaced. My sales agent said she would personally go and pull the product so it would ship that day, and she did what she said. She saved me the embarrassment of telling my customer I forgot to order his parts on time and making him reschedule a maintenance visit. I am thankful you have people like her who really care about the customer and want to put in the extra effort for customer service. In my aircraft maintenance business I purchase everything I can first from Military Fasteners before I go looking for other venders. I use Military Fasteners because of the great customer service, free shipping (which is one day ground), large selection on hardware and materials, and competitive prices. I am a loyal customer and I order 2-3+ times a week. Thank you for the great service that your people provide at Military Fasteners.

As always, my order was filled accurately and arrived quickly. The one item not in stock in California arrived two days later from another store. Over the years, whether a large order or just a few items,I have received the same quick service. My suggestion? Continue the excellent customer service.

All of my orders have originated thru your online system and have arrived on time as advertised. Your system performs great. I can decide while ordering how I want it shipped and what cost. All things said, I find your system very easy to order thru.