Frequently Asked Questions

Select a question below to expand the answer. If you can't find the answer to your question please contact us from this page and we will be happy to assist you.

  • Customer Account

    • How do I register for an account?

      Setting up a new account with Military-Fasteners is simple and quick. Navigate to and enter your basic information
      (company, name, email, and choose a password). Once you submit the form you will be logged in and ready to start using!

      Some of the features included with your account are:

      - Track Orders
      - Download certs and documents
      - Order and quote history
      - Custom lists
      - Shipping and billing management

    • If I place an order over the phone will it be in my account online?

      Whether you place your orders online through or over the phone at (904) 543-6395 they will be available to access from your online account at any time.

    • I forgot my password, how do I reset it? makes it easy to reset your password in the event that you forget. Navigate to and enter your email address in the "Sign In" form then click "forgot password" below the form. Once submitted you will receive an email containing further instructions to reset your password.

      IMPORTANT: The link you receive by email will expire 1 hour after making the request. If you exceed this time you will need to begin the reset process over again.

    • How do I view my purchase history?

      All history of your orders can be accessed from your account. Navigate to and sign in then click "Order History" from the dashboard screen. See reference images below.

    • How can I access invoices and documents for my orders?

      Any documents associated with orders you have placed can be downloaded from your account. Navigate to and sign in then click "Documents and Certs" from the dashboard screen. See reference image below.

    • How can I save my shopping cart for later?

      One of the benefits to being a Military-Fasteners member is the ability to save a shopping cart for later if you aren't ready to order yet. You can save as many carts as you'd like. Once you are signed in and have added items to your cart navigate to and click "Add to List" in the upper right hand corner. You will be prompted to select a list to add the cart to OR create a new list. Once you've selected a list simply click "Add to List" and that's it! To review, edit, and use your lists later simply navigate to Any list you create can be later converted back into a shopping cart for ordering. See reference images below.

      1) Add items

      2) Select a list

      3) Manage lists and add to cart

  • Ordering

    • Is there an order minimum?

      Yes. Military-Fasteners has an order minimum of 40.00 USD. Orders with a sub total less than this amount will not be processed at this time.

    • Where can I submit my tax exemption forms?

    • Can I add my PO number to an order?

      You can add a custom PO number to any order you place during the billing step in the checkout process. See image below.

    • I submitted an order with an error, how do I update it?

      Due to the short window of time between Military-Fasteners receiving your order and shipping it we don't allow customers to edit order details from their account at this time; However you may contact us by phone or email and notify us of any changes that need to be made. We will respond promptly and will be able to make changes if your order has not shipped yet.

      Call (904) 543-6395 | Email Us

    • How can I track and view the status of my order?

      When you place an order with us it is immediatley available in your account for review. Once signed in to navigate to your account dashboard at and click the "Order History" button. Each of your past orders will be listed with the status.

      To track shipment of your order click on the orange "Review Order" button next to any order to open the order details screen. Once your order is in the "Shipped" status you will see a tracking number from the order details screen. You can click on the tracking number which will bring you to a third party shipping carrier's website for updated tracking information.

    • How is sales tax collected?

    • How do I use the shopping cart?

      Once you've selected and added a product to your shopping cart navigate to Reference the images below for an explanation of each feature of the shopping cart.

      Change quantity of an item

      Click on the drop down box and select the quantity on the line item you want to change then click "Update Cart".

      Remove an item

      Located to the right on each row / line item in your cart is a trash can icon when clicked will remove the product from your cart. You can also choose to "Clear Cart" which will remove all the items from your cart.

      Save cart to list

      While logged in to you can save your shopping cart items to a custom list by clicking "Save to List" near the top right corner of the cart screen.


      Please note our order minimum is 40.00 USD. When the order minimum is not yet met you will be notified from the cart screen to add items or change quantity until the minimum is met.

      Orders with a total of 150.00 USD or more qualify for free ground shipping within the continental United States. This free shipping option will automatically be chosen if these requirements are met. You may choose to pay for faster shipping during the checkout process.

    • Will I receive an order confirmation?

      Yes. Once your order is placed you will receive a confirmation email containing the details of your order. The email you use to sign in to your account will be where your order confirmations are sent to.

      The status of your orders can always be reviewed from your account at

    • Can I submit a request for quote?

      Yes. Simply navigate to Enter the part numbers and quantities you are looking for and your basic reply-to information and you will receive a quote ASAP. You will be quoted within 5 minutes for all stocked items. If your quote contains non-stocked items there is a 1 - 24 hour delay on compiling your quote in order to ensure accuracy in pricing and deliverability.

      If you prefer to contact a sales representative please call (904) 543-6395 or send us an email.

  • Products and Website

    • What if I have a question about my order or a product?

      If you have a specific question about a product, an order, documents, or service please call us at (904) 543-6395 or send us an email.

    • What does "backordered" mean on a product?

      When a product on our website is labelled as "backordered" it means we are awaiting replenishment of stock quantity for that product and there may be a 1-3 day delay in shipping your order.

    • What does "available" mean on a product?

      When a product on our website is labelled as "available" but does not display a specific stock quantity then it means we are currently out of stock but are still accepting orders due to our ability to fulfill your order. There may be a 1-3 day delay in shipping your order.

  • Shipping

    • How do I qualify for free shipping?

      Military-Fasteners offers free ground shipping on orders of 150.00 USD when shipping in the United States (the lower 48 states). Free shipping offer excludes Alaska, Hawaii, PO Boxes, APO, FPO, DPO, and International orders.

      When you meet requirements stated above Free Ground Shipping will be selected by default during the checkout process. You may select any other shipping method available using prepay and add (add shipping cost to invoice at time of shipment) OR provide your shipping account number to ship using your account.

    • Can Military-Fasteners ship using my account number?

      Yes. Military-Fasteners can ship using your FedEx, UPS, and DHL accounts. During the shipping step in the checkout process you will be promtped to select either "Ship Account" or "Prepay and Add" (choose add shipping cost to invoice). If you select "Prepay and Add" you will be charged for shipping at the time we ship your order.

    • How do I add and edit my shipping and billing addresses?

      If you are a member you can easily manage your ship-to and bill-to addresses. Sign in to Military-Fasteners then choose "Shipping" or "Billing" from your account dashboard. From this screen you can edit, remove, and add new addresses. Reference to the images below for help.

    • Does Military-Fasteners ship world wide?

      Yes. currently offers international shipping to over 180 countries and several US territories.

      International Express – Shipments are delivered in approximatley 2-6 days after it leaves our International shipping facility.
      International Economy – Shipments are delivered in approximatley 3-15 days after it leaves our International shipping facility.

      Refer to this page for more information about shipping.

    • What are the shipping charges?

      Military-Fasteners receives hefty discounts from UPS and FedEx carriers and passes these discounts on to our customers. You will only be charged the actual cost to ship your items.

    • What are the available shipping methods? offers a vast array of shipping methods for world wide and international (USA). We can also ship using your account number, see "Can Military-Fasteners ship using my account number?" above. Refer to the list below for all available shipping methods.

      1. UPS Ground
      2. UPS Next Day - RED
      3. UPS 2 Day - BLUE
      4. UPS 3 Day - ORANGE
      5. UPS Worldwide Express
      6. UPS Worldwide Express Freight
      7. UPS Worldwide Saver (Express)
      8. UPS Worldwide Expedited
      9. USPS
      10. DHL
      11. FedEx Ground
      12. FedEx International Priority
      13. FedEx International Economy
      14. FedEx Express
      15. FedEx First Overnight
      16. FedEx Priority Overnight
      17. FedEx Standard Overnight
      18. FedEx 2-Day
      19. FedEx Express Saver

      Our shipping information page contains further details about shipping and charges.