MS21919WG20

With ordering parts, I was assisted by Trisha. Extremely helpful, courteous, and professional. When receiving the items, there was a small discrepancy. I contacted Trisha to let her know, and not only did she and another professional, Paige, work with me right there to rectify the situation. They made sure I received new items in a timely manner, at no extra cost. Taking accountability and being serious in keeping with their high standard product has my respect and future business.

I was looking for hard to find parts for a safety critical application. The first couple of places I tried had the part on their web page but when I tried to order it they said, sorry, they did not actually have the parts. I called Military Fasteners. Talked to an employee without delay. She looked up the part number, told me who manufactured them (important), where the company is located (very important) and shipped the parts immediately from their own inventory. Super nice, helpful, efficient and knowledgeable. They get it.

No matter the size of my order, I am always treated with a high degree of professional courtesy. The staff are very knowledgeable about the company and take a personal interest in each order.

Great service, I run a small GA workshop and I can count on Military Fasteners even though I'm in Australia, its quicker than getting it in Australia most of the time. The web site is great and simple to find the parts needed.