MS16624-1275

Amelia does a great job for Highpoint.

I sent in my online order then within a minute I realized I left off an item. I sent a message that requested an item be added to avoid a second shipping cost. I received a reply the next morning that the item I wanted had been added successfully and my order would be delivered as promised. Thanks to your staff for the flexibility and the help with my online order.

We worked with Ramona at Military Fasteners for a few items that we needed right away to complete a job. Ramona processed our order quickly and efficiently and made the experience stress free when it could have been quite challenging. The items came with all the correct documentation too which was also very important to us.

With ordering parts, I was assisted by Trisha. Extremely helpful, courteous, and professional. When receiving the items, there was a small discrepancy. I contacted Trisha to let her know, and not only did she and another professional, Paige, work with me right there to rectify the situation. They made sure I received new items in a timely manner, at no extra cost. Taking accountability and being serious in keeping with their high standard product has my respect and future business.