MS51862-17

I placed this order late at 4:15 over the phone, 15 minutes past the cut off time.(Which rarely happens) It was critical for us to get the sparkplugs as a customer had called me and scheduled to bring his plane in the next day to have all his plugs replaced. My sales agent said she would personally go and pull the product so it would ship that day, and she did what she said. She saved me the embarrassment of telling my customer I forgot to order his parts on time and making him reschedule a maintenance visit. I am thankful you have people like her who really care about the customer and want to put in the extra effort for customer service. In my aircraft maintenance business I purchase everything I can first from Military Fasteners before I go looking for other venders. I use Military Fasteners because of the great customer service, free shipping (which is one day ground), large selection on hardware and materials, and competitive prices. I am a loyal customer and I order 2-3+ times a week. Thank you for the great service that your people provide at Military Fasteners.

I have only ordered from Military Fasteners once so far, but I can't even express how happy I was with our order. As a purchasing manager who deals with government contracts (and the strict requirements that come with them), I was beyond thrilled with the flawless paperwork that was provided (free of charge) with the products we ordered. Lindsey was a peach to interact with, and we received our order next day; one of the perks of having a warehouse close by. I am very much so looking forward to to ordering from them again! Response from the owner3 years ago Thank you so much Holly for the kind words. We constantly try and think of new ways to improve the experience for our customers. We strive to make the package presentation upon arrival how we would want as a customer. It truly is an honor to service our customers that support our government and military branches.

I have always been satisfied with the service that I have received from Military Fasteners. Even when I have had a technical question and have not made a purchase. Please keep up the good work. thanks

As always, my order was filled accurately and arrived quickly. The one item not in stock in California arrived two days later from another store. Over the years, whether a large order or just a few items,I have received the same quick service. My suggestion? Continue the excellent customer service.