AS3209-113

Fantastic experience. I ordered the wrong part.....1 call and an RMA issued with the correct part put on the way. Impressive service. Locked me in as a customer for life!

I placed this order late at 4:15 over the phone, 15 minutes past the cut off time.(Which rarely happens) It was critical for us to get the sparkplugs as a customer had called me and scheduled to bring his plane in the next day to have all his plugs replaced. My sales agent said she would personally go and pull the product so it would ship that day, and she did what she said. She saved me the embarrassment of telling my customer I forgot to order his parts on time and making him reschedule a maintenance visit. I am thankful you have people like her who really care about the customer and want to put in the extra effort for customer service. In my aircraft maintenance business I purchase everything I can first from Military Fasteners before I go looking for other venders. I use Military Fasteners because of the great customer service, free shipping (which is one day ground), large selection on hardware and materials, and competitive prices. I am a loyal customer and I order 2-3+ times a week. Thank you for the great service that your people provide at Military Fasteners.

As always, my order was filled accurately and arrived quickly. The one item not in stock in California arrived two days later from another store. Over the years, whether a large order or just a few items,I have received the same quick service. My suggestion? Continue the excellent customer service.

As always, Military Fasteners demonstrated they value all their customers, in their handling a back order product..Thank you!